Browse through our most frequently asked questions and learn how to make the most of your dispensing experience!
If you find yourself with a huge problem and need to talk to a human, please view our contact us page and we’ll assist with your issue.
+Where can I buy my beer from?
Most wholesale liquor outlets (MAKRO LIQUORS, ULTRA WHOLESALE, PICARDI) sell beer kegs from the larger commercial breweries, however if you are looking for craft beer, call the relevant brewery and ask them where to get their kegs from.
+Where do I get gas for dispensing beer or soda?
Gas can be purchased from MYGAS or AFROX. MYGAS have a small 2 litre cylinder which can be purchased and re-filled as needed so that you are not paying a monthly rental on the larger cylinder.
+My beer is foaming - why?
- Check that your gas cylinder is full and that the gas flow is open.
- Check that your beer line is not kinked anywhere.
- If your beer keg has been refrigerated under gas pressure, it may have over carbonated. Release all pressure and disconnect your gas supply. Pour until it slows and stops foaming, re-connect gas and try again.
- Check that the pressure you have set on your gas regulator is correct according to the type of beer that you are dispensing.
- Check the setting on your compensator (the little lever on the side of the tap). Close it first, then slowly open a little until the beer is pouring clear.
- Always remember to open your beer tap fully when pouring – DO NOT half open or it will foam.
- Check that your cold plate system has enough ice – warm beer foams.
- If you are using a flash chiller, check to see that you still have an ice-bank and that the water re-circulation pump is working. Also check that the unit is plugged into power and turned on.
+My beer is not pouring pouring or is pouring very slowly - why?
- Check that your keg coupler is properly engaged onto your beer keg.
- Check that your gas cylinder still has gas and that the cylinder is open and that the shut-off valve alowing gas flow to the keg coupler is open.
- Check that the compensator (the little lever on the side of the tap) is in an open position.
+My beer does not taste right - why?
Your beer lines need to be cleaned every 2 to 3 weeks with a brewery approved cleaner and sanitiser. Your beer keg may also be contaminated if it has been connected and unused for a long period of time.